For energy providers such as E.ON to manage call centers is a critical issue. 5C software makes it easier.
For E.ON, Mediana has built 5C software to get the best of call center performance. The solution is used by the E.ON Marketing Office for statistical analysis performed by the call center and for calculating the fees.
The software is more accurate in data processing that determines call center compensation, automates the computing process, reduces data insertion time, also thanks to integration with other systems.
XSurvey measures the inclination of the end customer to recommend the supplier of a product / service.
Possibility to download elaboration results in Excel/CSV format
It is possible to extract reports to analyze data (standard reports and with customizable parameters), iterative in real time and downloadable in various formats (Excel, CSV, etc.)
Interactive charts to analyze performance in monthly period, downloadable in various formats (jpeg, pdf, png)
By storing the information in a single centralized repository, data can be analyzed to see the trend over time, and – based on the history – propose a forecast
For energy providers such as E.ON to manage call centers is a critical issue. 5C software makes it easier.
For E.ON, Mediana has built 5C software to get the best of call center performance. The solution is used by the E.ON Marketing Office for statistical analysis performed by the call center and for calculating the fees.
The software is more accurate in data processing that determines call center compensation, automates the computing process, reduces data insertion time, also thanks to integration with other systems.
Uploading csv extensions and system data entry
Summary elaboration (filters and grouping)
Possibility to download elaboration results in Excel/CSV format
It is possible to extract reports to analyze data (standard reports and with customizable parameters), iterative in real time and downloadable in various formats (Excel, CSV, etc.)
Interactive charts to analyze performance in monthly period, downloadable in various formats (jpeg, pdf, png)
By storing the information in a single centralized repository, data can be analyzed to see the trend over time, and – based on the history – propose a forecast
XSurvey measures the inclination of the end customer to recommend the supplier of a product / service.
