Analyzing and monitoring user surveys allows you to evaluate your business position on the market.
As of 2009 Mediana provides the application for the management of NPS for E.ON Italia. The experience of consultants and developers has made it possible to adopt the application in other market units of E.ON (Spain, Romania, Holland, etc.).
The application allows you to collect customer rating and feedback, manage the information, view graphs and extractions to analyze the individual learning that is at the heart of the process.
XSurvey measures the inclination of the end customer to recommend the supplier of a product/service.
Creation of an ad hoc file for semantic categorization
Configuring the assignment algorithm, priorities, management streams, and more
Reporting Tool for viewing reports dedicated to NPS rating and management control
Audio Mask to listen to the voicemail of the users to understand the vote and the given feedback
Initiative Management is a unique point in entering and handling the initiatives that the application suggests to management following the NPS collected votes.
Possibility to enter a planning
Analyzing and monitoring user surveys allows you to evaluate your business position on the market.
As of 2009 Mediana provides the application for the management of NPS for E.ON Italia. The experience of consultants and developers has made it possible to adopt the application in other market units of E.ON (Spain, Romania, Holland, etc.).
The application allows you to collect customer rating and feedback, manage the information, view graphs and extractions to analyze the individual learning that is at the heart of the process.
Loading and selecting contacts to be investigated
Interfacing with other suppliers
Ability to handle calls through an ad hoc mask
Loading audio files of phone calls
Creation of an ad hoc file for semantic categorization
Configuring the assignment algorithm, priorities, management streams, and more
Reporting Tool for viewing reports dedicated to NPS rating and management control
Audio Mask to listen to the voicemail of the users to understand the vote and the given feedback
Initiative Management is a unique point in entering and handling the initiatives that the application suggests to management following the NPS collected votes.
Possibility to enter a planning
XSurvey measures the inclination of the end customer to recommend the supplier of a product/service.
