Get only satisfied customers with XSurvey
The percentage of unsatisfied customers penalizes the reputation of the company more respect to the customers who improve it finding utility and satisfaction in purchasing the same goods or services. That is why it is important to perceive what kind of idea the customer has of the brand.
XSurvey measures the inclination of the end customer to recommend the supplier of a product / service. The NPS-Net Promoter® Score approach allows – through telephone interviews – to measure the degree of customer loyalty and represents the first step towards transforming the corporate culture into a customer-centric key.
XSurvey lets you figure out how much a company is satisfying the customer with their products and services, distinguishing the “good profits”, which binds the company brand, the “bad profits”, which do not entirely satisfy and involve the non-recurrence of purchase and a bad reputation.
The scope of use of the software are internal business evaluation, rating of likes of goods/services sold, market analysis, strengthening and positioning of the brand on the market, analysis and evaluation of performance.
Schedule a personalized demo to discover all the benefits of XSurvey.
XSurvey measures the inclination of the end customer to recommend the supplier of a product / service. The NPS-Net Promoter® Score approach allows – through telephone interviews – to measure the degree of customer loyalty and represents the first step towards transforming the corporate culture into a customer-centric key.
XSurvey lets you figure out how much a company is satisfying the customer with their products and services, distinguishing the “good profits”, which binds the company brand, the “bad profits”, which do not entirely satisfy and involve the non-recurrence of purchase and a bad reputation.
The scope of use of the software are internal business evaluation, rating of likes of goods/services sold, market analysis, strengthening and positioning of the brand on the market, analysis and evaluation of performance.
Schedule a personalized demo to discover all the benefits of XSurvey.
Main functionalities
The application allows you to define the workflow in order to collect the score and the feedback of a contact. You can use an outsourcer for the application provides a data exchange mask. Alternatively, you can collect data internally by using a call management mask.
- TouchPoint and contact data indication
- Management of call attempts
- Score box, customer feedback and customer feedback comments
- Handling the call through states
It is possible to define and manage different Touch Points, ie the reason for calling or investigating the customer. In the configuration you can define a workflow including the Web Survey, so all contacts that fall into this type of Touch Point will be contacted through a survey.
- Configuration and management of TP
- Priority assignment (compared to other Touch Points)
- Management of obsolescence and black list
- Workflow selection (in addition to the web survey you can manage the Touch Point via one or two telephone calls or a mix between survey and call)
- Categorization template customization in order to categorize the collected feedback
Possibility to view collected data during calls or sent web surveys. The feature is made of a set of tabs/links (a group of similar charts that show the same type of data), a set of filters that change from tab to tab and finally charts in the middle part.
- Different types of charts depending on the type of data to display
- Mouse-hover tooltips that show additional information for each point and highlighted series
- Graphics can be exported to PNG, JPG, PDF or SVG, or directly printed from the web page
- Dynamic legend with the possibility to show or hide individual series
Main functionalities
The application allows you to define the workflow in order to collect the score and the feedback of a contact. You can use an outsourcer for the application provides a data exchange mask. Alternatively, you can collect data internally by using a call management mask.
- TouchPoint and contact data indication
- Management of call attempts
- Score box, customer feedback and customer feedback comments
- Handling the call through states
It is possible to define and manage different Touch Points, ie the reason for calling or investigating the customer. In the configuration you can define a workflow including the Web Survey, so all contacts that fall into this type of Touch Point will be contacted through a survey.
- Configuration and management of TP
- Priority assignment (compared to other Touch Points)
- Management of obsolescence and black list
- Workflow selection (in addition to the web survey you can manage the Touch Point via one or two telephone calls or a mix between survey and call)
- Categorization template customization in order to categorize the collected feedback
Possibility to view collected data during calls or sent web surveys. The feature is made of a set of tabs/links (a group of similar charts that show the same type of data), a set of filters that change from tab to tab and finally charts in the middle part.
- Different types of charts depending on the type of data to display
- Mouse-hover tooltips that show additional information for each point and highlighted series
- Graphics can be exported to PNG, JPG, PDF or SVG, or directly printed from the web page
- Dynamic legend with the possibility to show or hide individual series
Web Surveys made easy
Check out our easy workflow setup web surveys! With real-time results!
XSurvey helps manage surveys to
Do you want to find out how to collect feedback from your customers to improve your company’s reputation and customer care?
Our Consultants are available to present you a custom demo of XSurvey.
Fill the form and we will contact you!
Do you want to find out how to collect feedback from your customers to improve your company’s reputation and customer care?
Our Consultants are available to present you a custom demo of XSurvey.